Q: What is your return policy?
A: If you are not satisfied with your order and wish to return it, please contact us by emailing [email protected] or using our contact form. Be sure to include your order number and the reason for the return.
Please note that all returns must be reported within 14 days of delivery, and the items must be returned in their original condition. Customers are responsible for the cost of return shipping, so please use a tracked shipping method to ensure safe delivery. We are not liable for any loss or damage that occurs during the return shipment.
We aim to dispatch all orders within 5 working days. Once your order has been dispatched, we will notify you. For UK customers, we use a next-day delivery service, which means you should receive your order by 6pm the day after dispatch. Please refrain from calling to inquire about your order on the day after dispatch.